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Shipping & Delivery

How to Qualify for Free Shipping

We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to the state of Nevada, United States, we are required to collect sales tax.

Please refer to the following chart to understand the specific shipping rates for items that fall under our Shipping Policy:

Order Amount Standard Shipping Cost
< $35 USD $4.99 USD
≥ $35 USD Free!

Order Amount for promotional shipping doesn't include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges, international fees, or sales tax. Shipping surcharge applies to AK, HI, and U.S. Territories. 

We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.

Delivery Time Frames

The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.  International delivery usually takes about 15–30 business days. US orders are shipped by ePacket, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

International Shipping

Lorenz Eyewear offers shipping to the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom, and the United States.

We limit our shipping to countries that have the ePacket delivery service available.

Commercial ePacket® is a United States Postal Service (USPS) product that enables our store to send lightweight (less than 4.4 lbs or 2 kg) purchases to 30 countries with the speed and transparency e-commerce customers expect. This service gives our business the ability to track shipments all the way from the warehouse to our customer’s door.

International Duties & Taxes

Customs policies vary widely from country to country; please contact your local customs office for specifics for you country. Please note:

  • Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.
  • We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance.

Updated: May 21, 2017