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Lorenz Eyewear Help Center

FREQUENTLY ASKED QUESTIONS

ORDER PROCESSING

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

MY DEBIT / CREDIT CARD ISN'T WORKING AND MY ORDER ISN'T GOING THROUGH. HELP!

WHY WAS I CHARGED MORE THAN ONCE?

WHY WAS MY ORDER CANCELLED?

I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING & BILLING ADDRESSES. WHAT'S THE PROBLEM?

MY ORDER STATUS SAY 'UNFULFILLED'. WHAT DOES THAT MEAN?

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?

WHERE IS MY ORDER CONFIRMATION?

WHAT INFORMATION DOES LORENZ EYEWEAR STORE?

I PLACED MY ORDER, BUT INPUT THE WRONG SHIPPING ADDRESS. WHAT DO I DO?

DISCOUNT CODES

CAN I USE MULTIPLE CODES ON MY ORDER?

HOW DO I INPUT MY DISCOUNT CODE?

WILL MY DISCOUNT CODE WORK ON SALE ITEMS?

SHIPPING & DELIVERY

WILL I HAVE TO PAY INTERNATIONAL DUTIES & TAXES?

HOW MUCH DOES SHIPPING COST?

PRODUCT

WHAT IS THE DIFFERENCE BETWEEN POLARIZED SUNGLASSES & NON-POLARIZED SUNGLASSES?